Refund policy

Returns & Refunds

We don't accept returns or exchanges for change of mind, as each item is handmade and personalised to order.

If your item arrives faulty, damaged, or incorrect, please contact us at carol@capturemyart.com.au within 5 days of delivery. We'll arrange a replacement or refund to resolve the issue. In some cases, depending on the item, you may be asked to return the faulty item before a replacement is sent; in other cases, we may simply send a replacement at no cost and you're welcome to keep the original. We'll let you know which applies when you contact us.

Approved refunds are processed within 5–10 business days and will be credited to your original payment method, though your bank may take additional time to display the funds.

Late or Missing Refunds

If you haven't received your refund within this time, please first check your bank account again, then contact your credit card company or bank, as processing times can vary on their end. If you've done this and still haven't received your refund, contact us at carol@capturemyart.com.au.

Replacements

We only replace items that are defective, damaged in transit, or incorrect. Contact us to arrange this.