WE SHIP WORLDWIDE!

Contact

To purchase any of our products, please visit our Catalog or email us using the form below if you have any questions or would like to discuss a customised order. 
We do offer wholesale prices for large quantity purchases, send us a message if you would like to discuss placing a wholesale order.

Our FAQs below may provide the answers to any questions you may have so it may be worth having a peek here before submitting any enquiries.

You can also find all our items for sale on our Etsy Shop Page otherwise you can place your order directly through this website which is also very secure and hassle-free.
Email:           carol@capturemyart.com.au
Address:      Based in Sydney Australia, shipping is worldwide.

Frequently Asked Questions

1. Do you ship worldwide?

Yes, we ship to almost every country. Please be aware that all items sent internationally are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. The buyer is responsible for all duties and taxes incurred.
 

2. How long will it take to ship my order?

Delivery within Australia can take between 2-5 working days. International orders will usually arrive within 5-20 working days, depending on processing times at Customs. We have shipped thousands of orders internationally and have had minimal hassles so we can confirm this method is quite reliable. We will usually dispatch items after 1-3 days of receiving payment to allow for production and processing time.

3. Do I get a Tracking ID  once my order has been shipped?

A tracking ID is only provided if you select a shipping upgrade at Checkout that includes tracking. You will receive an email once your order has been dispatched which will indicate the tracking ID. 

4.  Is Express Shipping for fast delivery available?

Yes. Australian customers need to select 'Express Postage' at Checkout for a 1-2 business day delivery while international customers should use the 'Express International Postage' option at Checkout for a 3-7 business day delivery. If you have already placed you r order and would like to expedite shipping, contact us directly at carol@capturemyart.com.au to discuss sending payment for an Express postage upgrade.

5. How do I personalise my order?

If a listing is able to be personalised, there will be a 'Personalisation box' that can be filled with your custom text/message/quote which is usually located above the 'Add to Cart' button.
This will come through to us when your order has been placed. If you have specific customisation requests and would like to discuss this with us, feel free to send an email by submitting a contact form below and we'll get back to you within 24 hours. 

6. What are your return policies?

It matters to us that you are satisfied with your purchase and if upon arrival you have any concerns (broken or damaged items) please contact us immediately (within 1 week) so we can work with you to resolve any issues. 

7. What materials are your chains made from? Will they last and how do I take care of them?

Depending on which item/s you purchase, materials will vary. Some of the our lockets and necklaces are all made with stainless steel chains which will last a very long time. Stainless steel is hypoallergenic and no-tarnish. Others may include brass-based chains which are either gold-plated (with 14k gold), silver-plated or antique bronze to give a lovely rustic look. These chains should not be exposed to excessive sunlight or moisture. Avoid showering with jewellery on and always keep them in a plastic zip-lock bag when not being worn. Use a polishing cloth to give jewellery a clean and shine if you notice colour is fading. All orders come with a 'Care Instructions' card which will detail this information.

8. Can I send my order as a gift directly to the recipient?

Sure, just include their shipping address at Checkout, along with a personalised note  to include on a gift tag so they know its a gift from you. All invoice and pricing details will be omitted before the order is sent out.

9. What payment methods do you accept?

We accept Credit Card, PayPal and Google payments when placing orders. If you reside in Australia and would prefer to make a direct EFT bank payment to our account, contact us and we will send you our BSB and account details.

10. Do we accept wholesale orders?

Yes. We can provide wholesale prices for large quantity orders if you are a retailer or would like to make a bulk purchase. Contact us directly to discuss your requirements.

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