F r e q u e n t l y A s k e d Q u e s t i o n s
1. Do you ship worldwide?
Yes, we ship to almost every country. Please be aware that all items sent internationally are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. The buyer is responsible for all duties and taxes incurred.
2. How long will it take to ship my order?
Delivery within Australia can take between 2-5 working days. International orders will usually arrive within 5-20 working days, depending on processing times at Customs. We have shipped thousands of orders internationally and have had minimal hassles so we can confirm this method is quite reliable. We will usually dispatch items after 1-3 days of receiving payment to allow for production and processing time.
3. Do I get a Tracking ID once my order has been shipped?
A tracking ID is only provided if your order total exceeds $50 (excluding shipping costs) for Australian customers, or above $100 (for International customers). You will receive an email once your order has been dispatched which will include the tracking ID. Australian customers with orders over $70 will automatically be upgraded to Express shipping which is a delivery of 1-2 business days and includes a tracking ID.
4. Is Express Shipping for fast delivery available?
Australian customers with orders over $70 will automatically be upgraded to Express shipping which is a delivery of 1-2 business days and includes a tracking ID. For international customers, International Express Courier via EMS (3-7 business day delivery) is only available upon request. If you'd like to upgrade to this option, contact us here and we will need you to send through a separate Paypal payment to cover the difference in shipping costs.
5. How do I personalise my order?
Include your personalised text, message or quote in the "Note to Seller" box at Checkout and this will come through to us when your order has been placed. If you have specific customisation requests and would like to discuss this with us, feel free to send an email by submitting a contact form and we'll get back to you within 24 hours.
6. What are your return policies?
It matters to us that you are satisfied with your purchase and if upon arrival you have any concerns (broken or damaged items) please contact us immediately (within 1 week) so we can work with you to resolve any issues.
7. What materials are your chains made from? Will they last and how do I take care of them?
Depending on which item/s you purchase, materials will vary. Some of the Dandelion and Hand-Stamped Necklaces are all made with stainless steel chains which will last a very long time. Stainless steel is hypoallergenic and no-tarnish. Others may include brass-based chains which are either gold-plated (with 14k gold), silver-plated or antique bronze to give a lovely rustic look. These chains should not be exposed to excessive sunlight or moisture. Avoid showering with jewellery on and always keep them in a plastic zip-lock bag when not being worn. Use a polishing cloth to give jewellery a clean and shine if you notice colour is fading. All orders come with a 'Care Instructions' card which will detail this information.
8. Can I send my order as a gift directly to the recipient?
Sure, just include their shipping address in the "Note to Seller" box at Checkout, along with a personalised note to include on a gift tag so they know its a gift from you. All invoice and pricing details will be omitted before the order is sent out.
9. What payment methods do you accept?
Currently, we only accept PayPal payments when placing orders. If you reside in Australia and would prefer to make a direct EFT bank payment to our account, contact us and we will send you our BSB and account details.